FNB Private Banking ********* Tactics

FNB have pathetic customer service and are devious in the way they operate their banking accounts and credit card division. I recently requested an upgrade from Gold banking to Premier Banking, but instead they bumped me up to Private Banking. This was done without my volition and in a ********* manner. The reason for FNB doing this is so to charge excessive unsubstantiated bank charges on their "upper tier offering." When I tried non stop for the last 2 days to get assistance from FNB via their call centre, secure chat app as well as attending their useless branch which is always offline - I got absolutely no assistance but instead got shoved and pushed from pillar to post!