FNB Private Banking Client Account - USELESS

Hi, I app**** for a home loan application through FNB online fnbpropertyleader.co.za on 20,Aug,2018. After i submitted i visited FNB branch there one of the teller gave me FNB home loans agent number his name is Marlin Pillay. I called home and gave my reference number. HE requested some documents and i submitted but after that no response at all. Today is 31,Aug,2018. I am a client of FNB from 7 years and private client from 3 years. I called my private banker he never responded, i emailed him he didn't respond for 2 days. I called again someother lady also emailed him then i got some response. I don't understand what is the use of private banking and paying R380 when there is a need nobody helped me. I need all my money back from FNB paid after moving to private banking client. I am very happy if i receive negative/positive outcome of my bond application. Application reference : *** Application status : SUBMITTED Application description : 20 August 2018 Application creation date : Monday 20 August 2018