FNB Private Banking (are we being conned?)

FNB has created this so called \premium\" product - but wow! what awful service. Emails are generally not responded to timeously (my last one on 09/03) - and today several calls are unanswered.<br> <br> I can see no value proposition on this so called \"Private Client\" account : <br> 1. The bank has lured customers to higher end packages, then have systematically withdrawn the perks it offered. The manner in which FNB has slowly but surely reduced the benefits on its premium products, is in my books a rather distasteful practice. And it is not just me saying so (see [URL Removed] )<br> In fact I believe that FNB may have a case to consider a the Consumer Commission. <br> <br> 3. The value proposition of other banks appear to be better. This so called \"Private Client\" account does not compare to other bank's equivalent. My view is that FNB has \"Sneaked\" this in to lure those of us in the middle, when in actual fact FNB's \"Private Wealth\" account is its proper prestige account. <br> <br> 4. FNB has duped us into this higher fee account. <br> <br> My request to downgrade the account remains unanswered by FNB!"