FNB Private Banking and Connect absolutely useless

<p>I ordered a cellphone through FNB Connect in January last year and have received such appalling service that if there was a minus star system I would rate them. It's a Friday phone. It started off with a 3 week delay with the delivery of the phone, a month to fix the first problem, the phone was returned to me with the S Pen damaged for which they blamed me. Then it would not connect to a computer and I had to pay a company almost R1000 to download my photos. All this time FNB Connect and Private Banking have been ignoring or stonewalling me. I asked for the phone to be replaced or the deal cancelled in terms of the CPA. My latest complaint, asking for the head of Private Banking email, has also been ignored. I shattered the screen the other day, Samsung has informed me that the warranty expired last November, yet I only received the phone in January last year! I would like the deal cancelled, my funds returned, including what I had to spend to save my information.</p>