FNB PRIVATE BANKING A DISAPPOINTMENT

Item: FNB (First National Bank)
Rating: 1
Author: Lee A

I contacted my personal Banker for advice which was given, I agreed to it and nothing was done I contacted him on Friday to which I was told he would get straight back to me I am still waiting in the interim I have gone to an external company for assistance and am seriously considering changing banks I have had my account since I was 6 years old that's is 33 years and I am so disappointed in the lack of service I have recieved

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

03 Nov 2018, 10:07

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply03 Nov 2018, 10:07

Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Lee A's updateReviewer Update

09 Nov 2018, 18:53

Hi there I was contacted and a solution to my problem was reached how ever card division has not bothered to contact me since Hi Litha Still no call today from card division this is just bad service. I'm now fuming Lee

Lee A's update09 Nov 2018, 18:53

Reviewer Update