1 reviews | Active since Mar 2018
FNB private banking, a complete waste of money
Fnb private banking service is terrible. Money was debited from my account on Tuesday, today is Friday, the money has not been released, my so called private banker does not respond but instead get his/her assistant to call me today at 16.30 to tell me the money may be released today, if not then hopefully Monday. Someone else I spoke to yesterday promised to call me back but never did. I have simply been ignored all day , no answers, no solutions and no money
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)