FB
Frank B

1 reviews | Active since Jun 2018

30 Jun 2018, 09:11

Fnb private banking

Private banking Since moving to private banking with FNB , I have just experienced nothing but bad service.No one comes back to you. You pay an extra fee to get told go do it on your online banking. 24/7 service , but that is not true at all.Still waiting for my banker to contact me.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jun 2018, 10:46
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)