1 reviews | Active since Jan 2015

24 Oct 2017, 12:57

FNB Private Banking

Item: FNB (First National Bank)
Rating: 3
Author: Pieter D

Hello Peter,

When I moved to FNB I was advised to get their Private Banking account. Now the only real benefit to Private Banking is that you get a private banker who you can call or email any time. Well it is not the case. I've been trying 3 weeks now to contact my private banker to open a savings account, as she is the only one who can help me. I have called her, left a message, emailed her, called the private banking call center to get her to call me, left a complaint, asked for a new private banker and called again.

Does FNB really have Private Banking, or what am I paying for?

Helpful (0)

Replies (4)

FNB (First National Bank)'s replyOfficial

24 Oct 2017, 13:17

Hello Razmec,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

FNB (First National Bank)'s reply24 Oct 2017, 13:17

Official

Hello Razmec,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

Pieter D's updateReviewer Update

24 Oct 2017, 13:23

Thanks for getting back. I hope you will be able to assist with getting a new private banker. I do regret that FNB can't respond via their own channels and forces one to come to a public platform.

Pieter D's update24 Oct 2017, 13:23

Reviewer Update

Thanks for getting back. I hope you will be able to assist with getting a new private banker. I do regret that FNB can't respond via their own channels and forces one to come to a public platform.

FNB (First National Bank)'s replyOfficial

24 Oct 2017, 13:27

Good Day

Thank you for your response.

I do apologise and can assure you that you will now receive feedback.

I have sent your complaint to private banking who will get your banker changed.

Your initial complaint logged online was sent to premier and not private, hence the delay on that.

Feedback will be provided shortly.

Kind regards,

Hello Peter Complaints Resolution.

Daffnie Govender

FNB (First National Bank)'s reply24 Oct 2017, 13:27

Official

Good Day

Thank you for your response.

I do apologise and can assure you that you will now receive feedback.

I have sent your complaint to private banking who will get your banker changed.

Your initial complaint logged online was sent to premier and not private, hence the delay on that.

Feedback will be provided shortly.

Kind regards,

Hello Peter Complaints Resolution.

Daffnie Govender

FNB (First National Bank)'s replyOfficial

24 Oct 2017, 13:27

Good Day

Thank you for your response.

I do apologise and can assure you that you will now receive feedback.

I have sent your complaint to private banking who will get your banker changed.

Your initial complaint logged online was sent to premier and not private, hence the delay on that.

Feedback will be provided shortly.

Kind regards,

Hello Peter Complaints Resolution.

Daffnie Govender

FNB (First National Bank)'s reply24 Oct 2017, 13:27

Official

Good Day

Thank you for your response.

I do apologise and can assure you that you will now receive feedback.

I have sent your complaint to private banking who will get your banker changed.

Your initial complaint logged online was sent to premier and not private, hence the delay on that.

Feedback will be provided shortly.

Kind regards,

Hello Peter Complaints Resolution.

Daffnie Govender