FNB Private Banking

I have been a loyal FNB customer for over 30 years. It has been my only transactional account I have, since left school and started my first job. I have been fortunate enough to earn an income for all those years and moved up the "tiers" to now having a "private banker". With my latest job, I will admit there has been some inconsistency when I get paid which is dependent on a few factors. So when my new private banker (around the 10th private banker I have had in the last few years) asked for a meeting, it was a good time to discuss with her if I had any options and how to assist with my debit order dates. Here I am only referring to my FNB debit order dates.They suggested I change it to the 5th of every month, which they then "actioned". Do you know I could not get confirmation for most of the month that all my debit order have changed, When it came to the end of the month, I saw that 2 debit orders where not changed and I was in arrears. I got this nasty message "Pay R***x now to avoid legal action on your credit facility". This after trying 3 times to confirm with my "Private Banker" if my debit order changed. I then gave up dealing with my "Private banker" since I was not getting confirmation and put a complaint directly with FNB, who came back and told me that my account was update to date and sent me this message "Please ignore the message as there is a technical issue and we are working on fixing the issue." Later in the month, checking my ebucks account I find out that I am not earning Ebucks because "Your account is not in good standing" and would you believe, its because of the issue I explained above. This is truly the worse service experience I have ever experienced in my life. The service is so bad that my "private banker" does not reply me unless prompted by a reminder or if I log a complaint on the website. I am paying for a "Private Banker" for the last 4-5 years and I have not seen any value. The communication within FNB departments is very bad to non existent.I find it more effective to contact departments within FNB myself. I have resorted to complaints on the Website to get feedback. This is truly shocking and unacceptable service and I cannot explain how the message effected my mental state "Pay R***x now to avoid legal action on your credit facility". In all the interactions with FNB, I have not received an apology or reasons why my debit orders were not changed. No one from the manager of "Private Banking" suite who was copied on all the emails had commented or rep****. I find no one in FNB is accountable or responsible.