FNB Private Bankers are terrible at their customer service!!

FNB private bankers are terrible. You are better off on a gold card and going into a branch yourself. It's taken almost 2 months to cancel a homeloan that is within a structured loan and my banker has never been able to give me a timeline as to the turn around time to get this done. This, after my initial banker said it would take 3 weeks. Secondly they offered me prime+ for the remaining property! How ridiculous is that. And when I complained to my banker she didn't even have the courtesy to respoind to my mail!