Fnb private banker status not worth it!!!!!!

It's been 4 months since I made a payment into an account wrongly. I did not choose the county Namibia, so it went into an account (exactly the same account number) here in SA. I have been to my local Fnb brach numerous times, posted complains on hello Peter and been emailing my private banker.. But still no luck.. My private banker don't even answer my mails anymore.

So here is the thing.. When I asked Fnb that surely they can see the account holders name is not the same, their answer was, we only work on the account number.. So why do you then have 2 account number that are identical in 2 different countries!!!???? I have been a client with Fnb for many years.. But I have had it now.. Why must I pay ridiculous private banker rates if there are no assistance and I can't get my money bank.

So over this!!!