FNB private banker never available

<p>I have honestly not had the greatest of experiences with FNB's private banking. Over the past 6 months (give or take) I have hardly ever managed to get through to my dedicated private banker. Emails are only answered after several days and more often than not I get an out of office autoreply and when I phone my private banker, she is either on leave or ill. A few months ago, I had to change my contact details which I did online and telephonically but to no avail. All my banking notifications were still going to my old email address and mobile number. I eventually had to go into a branch and sort this out which defeats the purpose of having a private banker.</p> <p> </p> <p>I have left a complaint online through FNB's website requesting a change of banker but have not received any meaningful response or assistance. I travel a lot and as such I need a banker with whom I can liaise via email and somebody who can tend to my banking needs within a reasonable timeframe. </p> <p> </p> <p>Unfortunately if not resolved before my return to SA, I will be have to close my account and move to a bank who offer a more comprehensive service and show more loyalty to their clients.</p> <p> </p> <p>Rgds,</p> <p>Rene</p>