FNB private banker and manager low bar service

After my previous review on Hello Peter with regards the absolutely disgusting Sevice I received from FNB private baking, it was escalated tot the Manger of my private banker Nthabiseng (Sales and service manager). She emailed and ask me to check my spam for replies from her team as her team responded. This was without looking into the issues. My suggestion to her was to go through all the emails I sent and give me feedback After 3 days of silence . I reply that she is not bothered by my escalation. The private banker replies to me mentioning that Nthabiseng was on study leave and will reply to me.I'm not sure why I need ed to know about someone's study leave. I'm paying for this service and I'm getting the impression that they are doing me a favour. How low bar is the customer service at FNB where the excuse for the manager's non response is that she was on study leave. This is really unacceptable, this whole private baking team had no respect or regard for the customer.