FNB Private Bank client on his way to Discovery Bank.

I am on my way to Discovery Bank. Today's issue with the poor service from Linda and Karen at the FNB Connect Call Centre was the last straw. Think eBucks: You probably know what a mission it is to ensure you comply with all the behavioral demands from FNB just so you can reach the maximum level? Well, let me tell you; that max of 15% is a mythical number. Elusive and near impossible to reach. Except perhaps for the super wealthy. Just as you think you know all the answers they change the questions. Today I realised to my horror that I no longer earn maximum eBucks for my monthly FNB Connect SIM cards expense. This I was told by their Sumeer Hira, in a matter of fact like manner. This after being a contract customer with Vodacom since 1998. Change to FNB Connect they said. You'll benefit more they said. FNB: a 15 year relationship clearly means nothing to you. Thanks, I'll take my hat and leave then.