FNB Private Bank

I am very disappointed with the way some bankers deal with issue, worse now this call center machine that doesn’t understand what I ask them.

I had a transaction on my credit card that inquiries with my “banker”, and it was never resolved. Instead she escalated to someone else and I am still waiting.

Then I decided to report card as lost so that the transaction will never go through. I then afterwards requested a new card. My understanding is that the so called banker will in the meantime resolve the matter.

To my surprise when my card reflect on my profile the company was able to deduct again. The transaction is still pending and I am hoping it will be resolve while still pending.

For all the years I have been with FNB Private Client I avoided talking to a banker since she doesn’t seem interested in my account. This is frustrating and disappointing when such a big bank put people in places where they cannot operate.