FNB Private Advisor Routinely Goes AWOL During SBL Application

It’s one shame because I don’t think I can give zero stars.

I have been trying to communicate with the bank since 30 December 2024. I have a securities backed loan application that I have been trying to complete.

I made over 10 call back requests on the FNB website and they never contacted me. I also sent two emails to the email address on the fnb website and brochure. I tried calling the number they have posted for them. It ends in 9404 and does not exist. The week of 30 December 2024 to 3 January 2025 went that way.

On the 6th of January 2025 I was put through to a banking advisor named Lydia Modipa. She assisted me in doing the application over the 6th and 7th.

On the 8th she handed me off to a lady named Khwathelani Mudau who was supposed to be someone who’s better suited to assist me with it. This turned out to be when the nightmare ramped up.

I submitted the assets and liabilities form she asked for. When I tried to contact her numerous times thereafter, she was not reachable. I complained to Lydia and she said she would ask her to speak to me.

On Thursday she sent me a form for personal information early in the morning and I sent that back within ten minutes. She was thereafter unreachable. The time I got through to her she said we are still waiting for the interest rate, having already received the quote.

On Friday the 10th I did not get through to her. The one time she answered one of my numerous phone calls she said, “the thing is”, the line cut, she didn’t call back and she did not answer subsequent phone calls. This was maybe after 11 or 12. I next heard from her on Monday morning on the 13th when I was with a service advisor complaining about the assistance I am receiving. The email she sent stated she “wanted” to give me an update and that update was that we are still waiting on an interest rate. She was thereafter unreachable until she needed to call me. She called and asked what it was for and I told her the reason for the application and that was that. She was thereafter unreachable.

On Tuesday I spent 5 1/2 hours at a branch just trying to speak to her since I did not have my phone to be able to call. I got through to her once on the branch phone and thereafter I was not getting through. The consultant tried to reach her for me on teams and got through once and thereafter she did not get through again. This went on until I left the branch after 4.

Yesterday, the 15th of January 2025, she requested my ID, proof of address and payslip. She wasn’t answering calls except for my mother, and that was likely because it was a new number calling. I last spoke to her around half 2, she sent me an email cc’ing her manager at 3 PM and has not rep**** to emails or answered phone calls from then until now at quarter past 1 on Thursday the 16th.

In between all this, I’m getting through to numerous advisors, service advisors etc and they also cannot reach her or they do and ask her to call me (she usually does not).

FNB Private Wealth does not give you bang for your buck. I’ve never been frustrated like this in my entire life and the securities backed lending department is not accessible to clients, only private advisors. RIDICULOUS.

I am honestly just pondering closing my FNB account and calling it a day after this experience. I despise everything and a lot of people I’ve encountered throughout this.