fnb private account closed

I put stop payments on my account 28 September 2015 inside woodbridge branch with the consultant. But nov and december my debit orders still went through and that cause my account to be in excess...I stay in Marlothpark now and could only see bank on 23 November. Corrie tried to assist me and send qeury to Sivuyile who just refuse to assist...Corrie then put a hard hold on account explaining no extra cost would occur until we resolved the matter. This also did not happen as cost were still loaded. I want my account reimbursed...and reopened.