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Darren T
1 reviews | Active since Jan 2010
01 Jul 2021, 12:36
FNB PRIVATE 1D10T
Unfortunately being a private client is a **** to get you to pay extra bank fees whilst getting nothing in return! DON’T FALL FOR THIS PLOY! Every single time I call my “PRIVATE” banker I sit on hold for over 10 minutes with o answer and then give up and I actually find it quicker to complain on hello Peter so that they phone me back a day or so later. That’s the truth! If you think private status will get you things done faster you are wrong. You need to use hello Peter to get a phone call!!!!!
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Darren T's updateReviewer Update
01 Jul 2021, 15:25OMG! In your response you got my name completely wrong!!! And still haven’t called me back!! Your bank must have Telkom managers working there because it’s terrible service and it’s only getting worse!
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Darren T's update01 Jul 2021, 15:25
Reviewer Update
OMG! In your response you got my name completely wrong!!! And still haven’t called me back!! Your bank must have Telkom managers working there because it’s terrible service and it’s only getting worse!
DT
Darren T's updateReviewer Update
05 Jul 2021, 09:05So finally after 5 days someone from Private clients calls me. I ask why they have taken 5 days to contact me. Their answer was - he tried once before on Friday!!!! I then ask him how long I’ve been a private client and after 5 minutes of jabbering he still couldn’t find the answer. I kept asking him for the answers and he actually HUNG UP THE PHONE AND DIDNT CALL BACK!!!!! REALLY FNB, if you are going to get a retarded teenager to call me to say sorry for not giving me what I paid for you are going to lose many customers. I for one am going to the banking ombudsman and am going to get the R399.00 I paid per month for a service you cannot give me back. I reckon it’s about 6 years which means around 28k is due to me from your bank.
DT
Darren T's update05 Jul 2021, 09:05
Reviewer Update
So finally after 5 days someone from Private clients calls me. I ask why they have taken 5 days to contact me. Their answer was - he tried once before on Friday!!!! I then ask him how long I’ve been a private client and after 5 minutes of jabbering he still couldn’t find the answer. I kept asking him for the answers and he actually HUNG UP THE PHONE AND DIDNT CALL BACK!!!!! REALLY FNB, if you are going to get a retarded teenager to call me to say sorry for not giving me what I paid for you are going to lose many customers. I for one am going to the banking ombudsman and am going to get the R399.00 I paid per month for a service you cannot give me back. I reckon it’s about 6 years which means around 28k is due to me from your bank.