FNB Prioritizes DSTV over its Clients

I am at a loss how FNB prioritizes DSTV over its owns clients. I visited the Branch in Atlantis to cancel my Debit Order for my DSTV account. The consultant assured me this was done as it was the middle of the middle of the month. Low and behold FNB allowed DSTV to take the debit order this morning. I simply hate this bank. They do not care about its clients. How the hell can they allow this. There is clear collusion as they will come with some excuse which is beyond ********* and now I am R1 100.00 short to cover essential expenses. This is not right..............