FNB Priorities not right - PREMIUM CARD

About 2 weeks ago - FNB offered for me to upgrade to PREMIUM CARD. So, I agreed. I told them to send the card to the branch. I got the sms to pick it up - then when I got there - there was a massive queue. I asked the FNB lady who was helping us in the queue if I can please just get the card and then take it home to activate it myself. She said I cannot. To me, this makes no sense. When you get it sent to your home, a driver just gives you a card. He doesn't activate it or ask for your fingerprint, etc. YOU NEED A CHANGE IN POLICY! Why is this an issue? I had my identification with me. Regardless, I was a bit upset and I left as I had a few things to get done. I then phoned customer care to ask if they can put me through to a supervisor as I'd like to discuss this - they said they would. I never got a call. I wanted to find out if this is how they welcome their new Premier card holder. I eventually went into FNB and got my card. They were offering my life insurance - I said I'd consider it. Within 24 hours I got a call. FNB - YOUR PRIORITIES ARE *****ED UP. You are ok to phone me to sell me things and give me new cards so I pay more money each month, etc - but the moment I need help with someone in power to discuss a logical arguement - NOBODY PHONES ME. I CANNOT WAIT FOR CAPITEC TO HAVE A BUSINESS ACCOUNT SO I CAN LEAVE THIS BANK.