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CARIKA H

1 reviews | Active since Aug 2012

06 Jan 2016, 13:24

FNB PRIDE THEMSELVES ON SERVICE!!! AG PLEASE LIERS

GOOD DAY TO ALL FNB CUSTOMERS AND MANAGERS I REALLY DO HOPE YOU GET THIS VERY BAD COMMENT ABOUT YOUR BANK YOUR STAFF AND YOUR SERVICE. IVE BEEN WITH FNB NOW FOR FOUR YEARS AND THEIR SERVICE USED TO BE MUCH BETTER AND I HAVE MOVED OVER FROM ABSA TO FNB. I RECENTLY APP**** FOR A NEW VEHICLE LOAN AND FNB DECLINED ME. THE WESBANK DEVISION TOLD ME THEY WILL ONLY RELOOK AT ANY APPLICATION IN 2019 FROM ME AGAIN SO GUESS WHO STEPPED UP? ABSA. THEY APPROVED MY LOAN AND I GOT A FANTASTIC INTEREST RATE TOO.<br> <br> IVE ALSO RECENTLY BEEN APPROVED TO BECOME A PLATINUM ACCOUNT HOLDER AT FNB WHICH I ACCEPTED BECAUSE OF THE BENEFITS. AND AS PER THEIR ADVERTI*****T IN REGARDS TO THIS TYPE OF AN ACCOUNT YOU CAN APPLY FOR THE PLATINUM CREDIT CARD AND A PETROL CARD IF YOU WOULD LIKE. I HAVE TRIED THIS NOW NUMEROUS TIMES AND THEY DECLINE ME. SOMETHING TO DO WITH MY TRANSUNION REPORT...FYI IT IS UPDATED AND SORTED OUT AND NO ISSUES... IF THERE WERE ISSUES WHY DO I OWN A NEW CAR THROUGH ABSA? WELL THANK YOU ABSA FOR APPROVING MY PLATINUM CREDIT CARD AS MY BANK IS TOO USELESS AND THEY LIE ABOUT THEIR SERVICE AND PRODUCTS.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jan 2016, 14:24
Official
Hello carikaheunis,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 843523.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)