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Thobile H

1 reviews | Active since Feb 2012

12 Apr 2017, 06:41

FNB PRETENDS TO RESPOND TO HELLOPETER COMPLAINTS AND DO NOTHING

<p>I lodged a complaint and was requested to send transactions to FNB, I did and have never heard from them since.</p> <p> </p> <p>Below was the complaint:</p> <p> </p> <p>FNB DOING ********** TRANSACTIONS</p> <p>FNB keeps making unauthorised transactions on my account. Today they took over R1200. Is tha legit?</p> <p><br />Apr 4, 2017<br />1 week ago<br />Official private business reply:<br />Good day Ms. tattat</p> <p>Thank you for sending us your posting regarding your unauthorised debit orders. Please provide us with a list of these debit orders and we will route your matter to telephone banking for reversal.</p> <p>Rahim Salamaan</p> <p>FNB Hello Peter Complaints Resolution</p> <p>(W): ********** </p> <p>E-mail: ********** <p> </p> <p><br />Apr 4, 2017<br />1 week ago<br />tattat:<br />the transactions has been fowarded to your email: **********</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Apr 2017, 09:39
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***, Should you wish to contact personal loans you may do so on ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)