SS
Subhaan S
1 reviews | Active since Dec 2010
12 May 2023, 08:30
Fnb prepared to lose clients?
I had a *****ulent purchase on my credit card, which I cancelled. I requested a new card be sent (on Monday 8th May).
Fnb uses CCD Couriers who are entirely ***********, I cannot believe how terrible this company is at communication. I was supposed to receive my card on the 11th May, after being notified at 16:23 that they were 8 minutes away, luckily I was at home.
I then received a phone call asking about the street number, at 16:29.
At 18:08 I received an SMS stating CCD were not able to deliver based on my unavailability, I was available, at home, how is this my fault?
Today (the 12th May) I get an SMS stating it will be delivered on the 15th of May, I need the card urgently.
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Subhaan S's updateReviewer Update
12 May 2023, 09:27CCD has sent me a generic - copy- paste email apologizing for the inconvenience, that is not good enough. I am left without a card presently. I will not be available when they want to deliver the card. It seems they want to dictate proceedings, not understanding urgency and client availability to receive the card.
SS
Subhaan S's update12 May 2023, 09:27
Reviewer Update
CCD has sent me a generic - copy- paste email apologizing for the inconvenience, that is not good enough. I am left without a card presently. I will not be available when they want to deliver the card. It seems they want to dictate proceedings, not understanding urgency and client availability to receive the card.