Hellopeter
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LS
Lerato S

1 reviews | Active since Sept 2017

05 Sept 2017, 12:49

FNB Prepaid Purchases

I have been using the FNB App to purchase airtime. I have 2 airtime transactions to the value of R300 that I am yet to receive. I have spoken to not less than 10 people since the 25th of Aug between fnb & Telkom with no success. Can I just have the airtime already if u can't give me can't u just reverse my money...i am R300 in the negative and what's worse is that I can't even make calls or load any airtime on my phone.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Sept 2017, 12:58
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

LS
Lerato S's update05 Sept 2017, 17:42
Reviewer Update
Hello Daffnie...2 people have phoned me asking for the same information that I have been giving since I started phoning abt this complaint on the 25th. Can I plz just hv my money back coz it's clear that FNB is incapable of sorting out this problem. I don't care whose coming back to who when I use the app to buy airtime I expect airtime. If theres a technical problem between telkom and fnb it should not be my problem.
LS
Lerato S's update11 Sept 2017, 20:45
Reviewer Update
Can I believe I'm get to get my money back. I want my money back. This is getting ridiculous. It's almost 20 days waiting for my airtime
LS
Lerato S's update11 Sept 2017, 20:45
Reviewer Update
Can I believe I'm get to get my money back. I want my money back. This is getting ridiculous. It's almost 20 days waiting for my airtime