gB
gordon B
1 reviews | Active since Jan 2010
02 Feb 2019, 09:40
FNB PRENIER BANKERS IGNORE INSTRUCTIONS.
I CONTACTED PREMIER BANKING IN DECEMBER TO STOP A DEBIT ORDER ON MY CURRENT ACCOUNT AS OF THE END OF JANUARY. THIS MONTH THE DEBIT ORDER HAS GONE THROUGH AGAIN - MY INSTRUCTIONS HAVE BEEN TOTALLY IGNORED . FNB EVEN HAD THE AUDACITY TO DEBIT MY ACCOUNT FOR THE SERVICE!!!! PATHETIC SERVICE FROM WHAT IS SUPPOSEDLY A TOP SECTION OF FNB SET UP TO HELP CUSTOMMERS.
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FNB (First National Bank)'s replyOfficial
04 Feb 2019, 09:47Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Feb 2019, 09:47
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)