FNB Premium bundle account, not bundle after all!!

Item: FNB (First National Bank)
Rating: 2
Author: Bronwyn P

I moved over to FNB Platinum Bundle Account in November 2014, as the product was sold to me quite well and I was under the impression I was going to get good service and save money at the same time. What the bundle package is, is your cheque account and credit card account charges are \bundled"together and only charged to your cheque account at a fee of R199. In other words you do NOT still have to also pay the R53 account fee in your credit card account"

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Replies (1)

FNB (First National Bank)'s replyOfficial

30 Apr 2015, 08:25

Hello BronwynPretorius,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 675436.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply30 Apr 2015, 08:25

Official