1 reviews | Active since Nov 2014
FNB PREMIUM BANKING REFUSING TO HELP REVERSE AN UNAUTHORISED DEBIR ORDER
I called FNB premium banking customer care asking them to reverse the debit order that just went through because it was not authorised and I don't know it, bearing in mind I called just after getting the sms notification but the person helping me said he cant help me if I don't have my card with me and I explain to him that as we speak I am logged online I tried to reverse it and I couldn't that's why am calling. Call time03:46 Cell ********** 296.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)