1 reviews | Active since Feb 2018
FNB Premium banking, exclusivity or a ****?
I had money disappear from my credit account randomly. I spoke to the premium banking team and the best response I could get was "You going to have to go into the branch for that." This seems to defeat the purpose of spending a fortune on bank charges. The whole point of texting in is so I don't have to wait in lines at branches. With exclusive products there is a level of service that is expected. As it currently stands this premium product feels like a ****.
Good day Ntsika Mabongo
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant departments who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Ntsika Mabongo
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant departments who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)