FNB Premier very cimbersome, impersonal and ineffiecient.

I am severely disgusted with FNB's level of service. I cannot even log a simple query without having to talk to a machine. First, they disable (it's not manned anymore which amounts to the same thing) the Premier email. I tried to talk to FNB first, to give them an opportunity to correct this and deal with the problem, but instead I talk to an impersonal machine that does not have the capability to understand anything I say to it but simply records it. I DO NOT TALK TO MACHINES. I DO NOT WANT TO use the online app to TRY to tell them what my issue is. It is better explained with a screenshot or to a person. I would rather move my banking account to a bank that gives me that service. It is incredibly cumbersome and severely inefficient to do things this way. It will ,literally probably, take 500 years to get across what I want to say. Or is it that FNB Premier cannot trust any of their staff to work remotely? Hows that for loyalty? After banking with FNB for almost 40 years, literally, will their idiocy force me to move?