MK
Mohammed K

1 reviews | Active since Aug 2011

18 Apr 2018, 13:41

FNB Premier Travel Insurance

Hi,

I will be travelling in 2 days, and want to activate my travel insurance. I called in to FNB Premier, who put me through the travel department. I was place on hold for 25minutes pending an operator to answer.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Apr 2018, 14:39
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***