FNB Premier - Terrible Service & Unprofessional

Numerous issues with Premier team. Despite escalating numerous times & asking for an official complaint to be logged, I never received any feedback.<br> The last incident I tried to get a new debit card before going overseas (as mine is expiring).<br> The day before I left I was at Randridge Mall so I went into FNB to enquire about this card. They advised it was ready for collection despite receiving no notification from FNB. I immediately drove straight to Bryanston to collect the card as I was leaving the next day. It took me about 45 mins to get there & I arrived at 13:05 at which time the bank was closed. I knocked on the door & was approached by someone practically shoved me out of the bank. She was extremely rude, unhelpful & confrontational & told me there was nothing she could do. I asked her to let me call the Premier Team from the Bank, she refused. I asked her for her name, she refused, she literally slammed the door in my face. So after an almost two hour round trip, I still didn't have my card and was caused considerable frustration, inconvenience, and wasted my limited time. It was also embarrassing being spoken to in that manner outside the bank in view the public.