FNB premier - Terrible service and communication

I have been the victim of a ********** contract taken out on my name through Telkom Mobile and my account was **********ly debited through FNB. I have not been with Telkom Mobile in any way, shape or form. I have tried to get in touch with them since the end of August and have been sent from pillar to post. FNB informed me of the documents I would need, including going to the police department. That was all sent on 28 August. They said they will 'attempt' to stop the debit order and that this was Telkom Mobile's fault since they are only 'honouring' the debit order that went through Telkom Mobile.

I rep**** that I do not accept they will only 'attempt' to stop this as this is *******. I have also asked for the DebiCheck confirmation as well as for them to inform me about the steps they are taking to protect my information. No one has has tried to contact me. I have been with FNB for all my life and I cannot believe this is how I am treated. I feel unsafe with my own bank.