FNB Premier Support Does Not Care

I called *** on 29 July 2023 at approximately 12:56 to downgrade my premier fusion account and to also cancel my premier credit account as well as to cancel the additional Easy account that was opened in error on the same day.

I received a reference and was told the cancellation would be completed within 3-5 working days.

I have not have any feedback since and nothing has changed regarding my accounts according to my FNB app.

I have tried calling back to follow up but the agents on the other end keep dropping the call.