FNB Premier suite poor service delivery

Issue 1<br> I opened my FNB young professionals platinum account during the month of may, in this time FNB failed to use the correct codes and list my account as young professionals, thus impacting my ebucks and not allowing my account to qualify for discounts and earnings. The issue was picked up within a month period and brought to the attention of the premier suite, after a long battle they said it had been corrected and that my account will qualify for discounts by 10 July, however this has not happened and to date i have not earned my fuel purchases ebucks etc, and according to premier suite this cannot be back dated. I am still waiting for a call from the premier suite to provide me with feed back and as to whether or not the issue was escalated.<br> <br> Issue 2:<br> <br> I purchased a takelot voucher last week wedenesday 08/07/2015 and to date have not received it. I called the ebucks centre on saturday and was promised by the call centre agent that he would contact me on 13/07/2015 and still have not received any feedback, the voucher is needed to purchase my university textbooks which was needed when varsity resumed 13/07/2015.<br> <br> The service is utterly disgusting !!!