FNB PREMIER SUITE

Recent Encounter with the premier suite with a lady by the name of Gloria Masaapi which was beyond disappointing as it was a simple error on my bank statement where my address needed to be fixed (not changed just fixed) she kept me on the line on hold for over 58 minutes waiting for a manager only to end up in Business accounts which was reported to be a blind transfer.

only to call in a few minutes later and be assisted by someone else is under 6 minutes and my query has been resolved. very poor customer service and she was more than keen to have me post this on Hello Peter.

Surely this is more than enough reason to move banking elsewhere especially as a premier banker.