1 reviews | Active since Jun 2017

23 Jun 2016, 12:49

FNB Premier Suite

<p>Not much is really premier about the FNB Premier Suit. They have a contact form there where one can log queries and one gets the following:</p> <p> </p> <p>Dear *****</p> <p> </p> <p>Thank you for your message received on 2016-06-21 at 16:16:21. It has been sent to the Premier Suite, who will respond within one business day.</p> <p> </p> <p>Regards</p> <p> </p> <p>FNB Premier</p> <p> </p> <p> </p> <p>However In never once did i get a response in one business day if ever.</p> <p> </p>

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Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jun 2016, 13:17
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 947460.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)

's update24 Jun 2016, 09:03
Reviewer Update

The best option in my view is just to remove that contact form from your website.

's update27 Jun 2016, 06:18
Reviewer Update

Thanks.

's update28 Jun 2016, 06:01
Reviewer Update

I sent aniother query regarding the US$ dollar account on Friday to 'FNB Premier' **********

No one has come back to me or even acknowledged receipt of my email. Am now totally convinc ed that the "How Can We Help You" slogan the is the exact opposite.

FNB (First National Bank)
FNB (First National Bank)'s reply29 Jun 2016, 11:43
Official

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter your complaint is still in progress and you will hear shortly.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)