1 reviews | Active since Jun 2017

02 Jun 2017, 10:29

FNB Premier SUCKS

<p>A couple of year ago FNB supposidy upgraded me to FNB Premier. It was quite good becasue I had one point of contact to call. I could call and speak to one person without going through a call centre. But I was charged R400+ per month for the service.</p> <p> </p> <p>However now they have gotten rid of that. They say I now what a "Team of premier bankers". Bah!!! What they mean, is I am back to a call centre.</p> <p> </p> <p>Today I need to contact FNB and I called the Premier Suite (So fancy right?). After 5 mins of holding I am cut off. Yet I am still paing R400+ per month.</p> <p> </p> <p>FNB are *****ing me. Don't let them ***** you. Choose another bank.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Jun 2017, 13:02
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)