FNB Premier - Slow/No Service & No Accountability!

Early this year, I began the process of converting my accounts with FNB into a single Platinum accounts. I just had a few questions before i could proceed. The employees at the Premier Suite were completely unable to respond to my questions, firstly I would wait weeks for a reply, and then the reply was useless content copied from the site that I could have found myself!<br> <br> After a few months of wading through nonsense, the Premier Banking Suite finally succeeded in upgrading my card. Well, sort of. <br> <br> The entire reason I took the offered platinum package was due to a reduced monthly payment, and the promise of double e-bucks. The employee who set up my account didnt set up either the reduced payment, or the e-bucks. I spent over a month paying for everything with a card that wasnt earning anything, while I had another card in my wallet that could have earned!<br> <br> When I complained to FNB a week ago, I was told that they would try to re-imburse me for the ebucks I lost out on, but they couldnt promise anything. Then they never contacted me again. <br> <br> This is exactly the kind of service I have come to expect from FNB, that I should pay for their mistakes, but it is disappointing nonetheless