FNB Premier Service Sucks

I've been a FNB client for the last 12 years but my recent experience has made me take a decision to move away from FNB to other deserving banks. FNB does not care about it's customers whether you're an FNB Premier Customer or a Basic Account Customer, it doesn't matter to them at all, all that matters is the fees they can get from the Premier customers, the premier suite isn't even remotely interested in solving your problem, I've sent a request 3 weeks ago and had absolutely no response to my email from the premier suites, infact I followed up by calling thrice only to be promised everytime with a return call which never happens. Numerous reference numbers given and no action taken. I've been made to feel it was my mistake to upgrade to FNB Premier. If I as a FNB premier customer have to face this level of service, than I can only imagine what the basic account customer's have to go through. I've stuck it out with FNB for so long but now I've had enough and I will be moving away, I would rather take my money to a bank who would value my business and not just keep milking me with fees and offer absolutely no support when requested. I would not only take my accounts away but also my family members. Thank You and Good Bye FNB.