1 reviews | Active since Mar 2014
FNB Premier service is absolutely pathetic!!!
<p>I was charged for my access to the Slow Lounge.</p> <p> </p> <p>When I phoned and complained, the person on the phone agrreed this was an error but was unable to fix this and logged a call with the credit card department.</p> <p> </p> <p>Several days later I have heard absolutely NOTHING!!!</p> <p>What sort of a "premier" service is this? </p> <p>Nothing short of pathetic!</p>
Good day Martin123Ric,
Thank you for your patience, time and effort taken to voice your concern to our office.
It is with the feedback from valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
You will be contacted shortly by one of our service consultants.
We apologise for any frustrations and inconvenience caused due to this incident. The reference number for the complaint is ***
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day Martin123Ric,
Thank you for your patience, time and effort taken to voice your concern to our office.
It is with the feedback from valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
You will be contacted shortly by one of our service consultants.
We apologise for any frustrations and inconvenience caused due to this incident. The reference number for the complaint is ***
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)