TB
Tor B

1 reviews | Active since Mar 2011

20 Aug 2016, 08:35

FNB Premier service does not exist

<p>The reply that I got from FNB on Monday, 5 days ago was, "</p> <p>Thank you for your message received on 2016-08-15 at 16:27:45. It has been sent to the Premier Suite, who will respond within one business day".</p> <p>Well that has not happenned and I am of the mind that the entire Premier set-up of FNB's is not more than window dressing. They back it up with nothing real.</p> <p>My ref No was: <br />Your reference number is CAS- ********** -X9P3Z7 </p> <p>This is all followed by another huge blunder on the part of FNB that they are seemingly unable to put right and just dumped on me. </p> <p> </p> <p> </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Aug 2016, 10:41
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 995303.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one).

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply20 Aug 2016, 10:42
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 995303.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one).

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)