FNB Premier service

<p>Good day</p> <p> </p> <p>This is an official compliant that I have with the consultant who has never bothered to give me any feedback because she knows that she was very unprofessional.</p> <p> </p> <p>It started when I wanted to apply for an overdraft, the consultant realized that they still have my old address therefore will have to FICA first my details and then after apply for the overdraft. She was very bureaucratic in her answers and then dropped the call as I was very annoyed. Called again spoke to her again and I told her if she doesn’t find a way to help me I will move banks within the end of the week as I have never in my life interacted with an unprofessional person, she then subsequent sent me an email which I have rep**** back to. The whole week hear nothing I then followed up on Friday the 2nd of December and they informed me that my details where being updated then she (Charity) will call me back. It’s been a week and I am waiting………….</p> <p> </p> <p>If I don’t hear from anyone by the beginning of next week, then I will not have a choice but to shop around for a new bank.</p> <p> </p> <p>Regards,</p> <p>Lebo Mxinwa</p>