1 reviews | Active since Apr 2017
FNB Premier pathetic service
<p>Today I called the FNB premier line to activate my internet banking profile,</p> <p> I was told by Boitumelo Matseba that I need to go into a branch to do so,</p> <p>I kept asking her why did I need to do so since I was a ex client,</p> <p>The so called guy in charge doing so Bongani Msina did not want to talk to me,</p> <p>Apparently the manager Keamo Dube was unavailable.</p> <p>@FNB for a 'premier banking call centre' this is absolutely pathetic service. </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)