FNB Premier : Pathetic and Miserable Customer Service

<p>Yet again and as is now expected from FNB they FAIL MISERABLY to deliver on their promises. I placed a request on their website three days ago and received their disclaimer that they will respond within 24-48 hours. Guess what – that NEVER happened and they did not fulfil the request. It seems an automated message was sent after they failed to meet their SLA (seems like they are used to failing their SLA that they now have a process to send this out when they fail to fulfil requests) and it was requesting more information. The best part was that it was a simple request for a call back and all the information was contained in the initial request – so cannot understand what further information they were asking – or are they just robots and send this pre-constructed reply whenever they fail to meet deadlines. Ever since I switched to Premier – they have NOT ONCE maintained any reasonable deliverable standards. On a previous failed response, one of their senior managers told me that she discussed their failed delivery and low service levels with other senior managers and all the senior managers agreed that their response to queries not was acceptable and they will work at improving their service. As expected this never happened and it seems that the call from this manage was the usual brush off in that they acknowledge their failings and will improve in the future. One of their ads indicates providing service a 10pm on a Saturday night but when I tried contacting them around 3pm they NEVER answered their phones or any other medium I tried to contact, including using the banking app and sending e-mail – NONE were responded to.</p> <p>This seems to be their norm rather than their exception.</p> <p>One credit that can be given to them is that their ads are very good albeit incorrect and misleading. If their service is half as good as their ads then maybe people would respect them. At the moment they are only capable of producing false ads.</p> <p>They even talk about a Client switches to Premier because of the bad service from another bank but guess what – FNB Premier Customer Service is worse – if not the worst.</p> <p>What they do seem to be great at is leaving their Customers stranded and providing pathetic service – maybe they should create an innovative ad for this – then they can brag about winning an award for this.</p> <p>This is now going into the fourth day and they have still not contacted me – guess I got a better chance finding the Loch Ness monster than expecting results from FNB.</p> <p> </p>