1 reviews | Active since Apr 2013
FNB Premier not up to scratch
<p>As a premier client you would imagine you get good service.</p> <p> </p> <p>Last week I was told 3-5 working days to resolve a double transaction on my platinum credit card. </p> <p> </p> <p>Why so long I have no idea. It didn't clear on the merchant side but it could be seen in a waiting account of some sorts. I sent the required forms.</p> <p> </p> <p>I phoned today and was told I was given the wrong info.</p> <p> </p> <p>That's not my problem I said. CLICK, the consultant hung up! That's premier service!</p> <p> </p> <p>I have the phone calls recorded on my side as proof.</p> <p> </p> <p>Pathetic to say the least. I wonder if I should take up Nedbank's offer to move.</p>
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Pathetic. No response yet and saw that another transaction of R2200 on the 21st was double debited. I refused to fill in another form. I can't fill in a form for every transaction I do on my credit card. I wanted to speak to the supervisor. After being on hold for 15 minutes on a PREMIER line I hung up. I reckon I'm going to give Nedbank a ring to take over my accounts. If I'm treated like that from FNB as a Premier client, then I don't want to do business with FNB.
Pathetic. No response yet and saw that another transaction of R2200 on the 21st was double debited. I refused to fill in another form. I can't fill in a form for every transaction I do on my credit card. I wanted to speak to the supervisor. After being on hold for 15 minutes on a PREMIER line I hung up. I reckon I'm going to give Nedbank a ring to take over my accounts. If I'm treated like that from FNB as a Premier client, then I don't want to do business with FNB.
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***