1 reviews | Active since Jul 2018
FNB Premier not as good as advertised
I've been trying to call fnb for the past 2 days and all I hear is "Please wait for the next available consultant", I've been on the phone for over 2 hours waiting and I'm still not getting any assistance, and by the way I'm using their premier account so I should be getting some special attention according to what they sold to me mxm.
Good day Progress Mlambo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Premier Resolution Centre and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Progress Mlambo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Premier Resolution Centre and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)