FNB PREMIER IS USELESS

I just opened a Premium Cheque Account and they requested Paid Up Letters from me:

One was for a Vehicle that was paid off almost 10 years ago (luckily I still had that Paid Up Letter)

The other one was for a Cheque Acount with an Overdraft - I agreed to a "compromised settlement" more than 10 years ago. I paid an amount less than the full Outstanding Balance in order to get this of my back (was struggling financially back then).

All of a sudden FNB now wants me to provide them with a Paid Up Letter or PAY THE OUTSTANDING AMOUNT. Every single person I talk to is completely unable or unwilling to assist me - My e-mails are not answered timely (my supposedly helpful Premier Bankers Chat is curt and of no help at all).

How am I suppose to still have documentation from more than 10 years ago? Nobody keeps things for that period of time! FNB allowed me to close the old Cheque Account and opened a Savings Account for me - How can they not still have this?

I am getting absolutely nowhere - and to think I wanted to move my Credit Card and Home Loan to them!