1 reviews | Active since Dec 2014
FNB premier is terrible
This relates to FNB Premier Banking. Around a month ago I tried to increase my credit limit as my current rating allows me to do. I have spoken to FOUR separate premier bankers. Each time, they have said, either that it the limit will be increased, or that they will call back, or that they will send me an email with the requisite forms, or that someone else will call me back. No-one is calling. And it is not the first time that I have been disappointed with the supposedly premier service.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)