FNB Premier Incompetence

On the 17th of September 2015, I had my Gold Cheque account upgraded to a Platinum Young Professionals portfolio. As I meet all of the requirements for this status, I requested the same be done for my Gold Credit account. I received the quotation from Jaydene, a premier banker at FNB, and I signed it, and sent it back with supporting documentation.<br> <br> It is now the 9th of October, and between now and then, I have been unable to reach Jaydene 3 times. When I finally did get a hold of her, she claimed she did not receive my documents despite me getting a read receipt that she in fact had. She then sent me a text asking me to send through my documentation again a week later, which really made me angry. Finally, the documents reached her and was sent to the relevant departments.<br> <br> I now received an sms this morning saying that my application was denied. How is it that I am on the Young Professionals portfolio on my Cheque account, but cannot get the same done with my Credit because of such incompetence. I surpass all of the requirements, and now due to their shoddy service, I cannot earn maximum eBucks as my Cheque and Credit status is not the same for this month.