FNB Premier false advertising about service offering

<p>FNB Premier have adverts about how much easier and simplier and more efficient their service is with this account. All the stories about having a premier banker to assit you anytime of the day. I sent a query on 3 October and I am still waiting for a response today (10 October). I do not understand how they can justify the adverti*****ts based on this reponse rate, or lack thereof. I thought the whole point of having this account was to make the banking process less frustrating and more efficient. I would like to know when someone will respond to my query or assist me? If I cannot get assistance then there is no point in paying more for this account and not receiving the service promised. If I have to go in to the bank to deal with my account queries anyway then I might as well downgrade and stop wasting my money.</p>